Privacy Policy

Welcome to Belp AI. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Belp AI collects, uses, stores, and protects information when you use our website, applications, and services.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Company name
  • Account credentials
  • Billing information
  • Support requests and communications
  • Any information submitted through forms or chat interactions

Information Collected Automatically

When you use our services, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Usage statistics
  • Pages visited
  • Session information
  • Cookies and similar tracking technologies

AI Service Data

When using Belp AI services, we may process:

  • User prompts
  • Uploaded files and content
  • Generated outputs
  • Conversation history
  • System logs related to service performance and security

How We Use Your Information

We use collected information to:

  • Provide and maintain our services
  • Process user requests
  • Improve platform functionality
  • Personalize user experiences
  • Deliver customer support
  • Monitor platform performance
  • Detect fraud, abuse, or security threats
  • Comply with legal obligations
  • Communicate service updates and notifications

Data Storage and Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Meet contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements

Data may be securely deleted or anonymized when no longer required.

Data Sharing

Belp AI does not sell personal information.

We may share information with:

  • Cloud hosting providers
  • Payment processors
  • Analytics providers
  • Customer support providers
  • Legal authorities when required by law
  • Professional advisors and auditors

All third-party providers are required to maintain appropriate security and confidentiality standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain user sessions
  • Remember preferences
  • Analyze website usage
  • Improve performance
  • Enhance security

Users may control cookie settings through their browser preferences.

International Data Transfers

Your information may be processed and stored in countries other than your own. We take appropriate measures to ensure personal information remains protected according to applicable data protection laws.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where applicable

Requests may be submitted through our contact channels.

Children's Privacy

Belp AI is designed for use by businesses, professionals, and individuals who meet the minimum age requirements established by applicable laws. Our services are not directed toward children under the age of 13, and in jurisdictions where a higher minimum age is required for digital services, users must meet those local requirements.

We do not knowingly collect, store, process, or solicit personal information from children under the applicable minimum age. If we become aware that personal information has been collected from a child without the necessary parental or guardian consent, we will take reasonable steps to delete such information as quickly as possible.

Parents or legal guardians who believe that a child has provided personal information to Belp AI may contact us to request investigation, correction, or deletion of the information. Upon verification of the request, we will take appropriate action in accordance with applicable privacy laws.

Educational institutions, businesses, or organizations using Belp AI on behalf of minors are responsible for obtaining any necessary parental, guardian, or institutional consent required by law before allowing access to our services.

Security Measures

Belp AI takes the protection of user data seriously and implements a comprehensive set of technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Our security program may include:

  • Encryption of data transmitted between users and our systems using industry-standard protocols.
  • Secure storage and encryption of sensitive information where applicable.
  • Role-based access controls to limit access to authorized personnel only.
  • Multi-factor authentication for administrative and privileged accounts.
  • Continuous monitoring of systems, applications, and infrastructure.
  • Vulnerability assessments and security testing.
  • Regular software updates and security patch management.
  • Logging and auditing mechanisms to detect suspicious activity.
  • Backup and disaster recovery procedures designed to maintain service continuity.

While we take commercially reasonable measures to protect information, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Users acknowledge that they provide information at their own risk and should take appropriate precautions to protect their own accounts and devices.

In the event of a security incident affecting personal information, Belp AI will investigate the matter promptly and take appropriate corrective actions. Where required by applicable law, affected users and relevant authorities will be notified within the legally required timeframes.

Changes to This Privacy Policy

Belp AI may update, modify, or revise this Privacy Policy from time to time to reflect changes in our services, technologies, legal obligations, industry practices, or business operations.

When material changes are made, we will update the "Last Updated" date displayed at the top of this Privacy Policy. Depending on the nature of the changes, we may also provide additional notice through our website, email communications, account notifications, or other appropriate channels.

Examples of situations that may require updates include:

  • Introduction of new products, services, or features.
  • Changes to how personal information is collected or processed.
  • Updates to security practices or data protection measures.
  • Compliance with new legal or regulatory requirements.
  • Changes in third-party service providers or business operations.

We encourage users to periodically review this Privacy Policy to stay informed about how their information is collected, used, and protected. Continued use of Belp AI services after an updated Privacy Policy becomes effective constitutes acceptance of the revised terms, unless otherwise prohibited by applicable law.

If any provision of this Privacy Policy is deemed invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

Contact Us

For privacy-related questions or requests, please contact:

Belp AI
8 Oakmead Gardens,Edgware,HA8 9RW
Email: [email protected]
Phone: +44 7736 289047