Track. Quote. Route.
Inbound calls are mostly "where is my shipment". Belp answers from approved tracking info, qualifies new quote requests overnight, and routes operations calls to the right team without your dispatcher picking up the phone twice an hour.
Calls Belp picks up,so dispatch stays focused.
Three call types Belp handles end-to-end. The fourth gets routed to the right human.
Where is my shipment?
"FW-3382, cleared customs at 09:14 delivery by noon tomorrow." Read from your TMS or approved tracking sheet.
Capture quote requests.
Pickup, drop-off, lanes, weight, frequency. Saved to the backend by morning so sales lands a warm call.
Send me the BOL.
Belp sends approved templates and pulls the latest BOL/POD from the connected system on request.
What changeson week one.
After-hours leads stop dying.
Friday 6pm - Monday 8am quotes now arrive in the backend instead of voicemail.
Dispatch picks up real calls.
Repeat "where is it" questions get answered by Belp. Your team only sees calls that need a human.
Every call is documented.
Transcript, summary, callback status, auditable across operations, sales, and customer ops.
Freight-specificquestions.
Yes. Belp connects to most major TMS systems (or a flat-file feed) and reads only the fields you whitelist. It will never invent a tracking status.
Yes. You define routing rules based on keywords, time of day, and caller history. Operations questions go to ops; account questions go to sales.
Regulated topics (insurance, claims, complaints) are always routed to a human. Belp captures the context and hands off cleanly.
Yes. SIP trunk, call-forwarding, or a Belp-connected number. We work with whatever you already have.
Stop losing freight jobsto voicemail.
A 15-minute demo with sample calls for your dispatch and operations teams. We bring real freight scenarios, bring your one tricky call we should handle.