Order status, returns, product
questions.
Most eCommerce calls repeat. "Where is my order?" "How do I return this?" "Do you ship to…?" Belp answers them from your order system and captures the exceptions that need a human.
Three call types,answered before they queue.
Where is my order?
"Order #28104, shipped Tuesday, delivers tomorrow." Read live from Shopify, Magento, or your OMS.
How do I return this?
Belp walks the caller through the return process and generates a label on request.
Do you have it in stock?
Live stock check against your inventory feed. Suggests alternates if out of stock.
Less queue.More conversion.
Cart-abandon rescue calls.
Belp can call back warm leads from abandoned carts with an approved offer.
CSAT goes up, hold time goes down.
Repeat questions get instant answers. Human reps only see escalations.
After-hours peak hours.
Evenings and weekends when most consumers actually call are now covered.
eCommercequestions.
Yes, direct API or order export feed. Belp reads only what you approve (order status, tracking number, last-mile partner).
Belp can initiate returns by sending a label. Refunds and exchanges that need approval are captured and routed to a human.
Always routed to a human and Belp records the context so your finance team has the full call before they call back.
See Belp handleyour real orders.
Send us three sample order numbers and we will demo Belp answering live calls about them. You hear exactly what your customers would hear.